Earlier this week, Gamers Nexus, Level1Techs, and independent security researchers detailed some alarming findings about how LG TVs record and upload data about their users. Now the company is responding to those allegations, saying that “Some recent media coverage may have contributed to misconceptions about how LG smart TVs work.” LG issued a statement saying its “TVs do not continuously record or stream user conversations” and that wake word detection is processed locally. The word “continuously” is doing a lot of work here, though, as Gamers Nexus demonstrated an LG TV that keeps extensive logs of ambient conversations long after one would assume its AI assistant had stopped listening. LG also said that its features like “Automatic Content Recognition (ACR), voice recognition, and interest-based advertising are optional” and “not enabled by default.” The company says that: ACR uses audio fingerprinting technology using the TV’s internal audio processor (not a speaker) to identify content and does not collect screenshots, screen recordings, video recordings, voice recordings or other audio recordings from the TV. The company did not address broader concerns about the amount of data it collects, who it shares it with, the potential for bad actors to exploit its features, or the misleading way in which its privacy options are presented.
