In a memo shared with Apple Stores and Apple Authorized Service Providers this week, and later obtained by MacRumors, Apple provided technicians with guidance on how to diagnose and address the iPhone Duo’s internal screen cracking issue. If a customer reports the problem, Apple recommended technicians inspect the iPhone Duo and repair or replace it according to its standard procedures. While the instructions themselves are simple, the fact that Apple issued an internal memo suggests that the problem is widespread enough to warrant official guidance. Apple’s memo said the issue affects a small number of iPhone Duo units, which is consistent with what it said in a public statement on Monday. “We are aware of an issue affecting the internal display on a small number of iPhone Duo units,” Apple said, in a statement shared with MacRumors. If users experience problems with their iPhone Duo screen, they should contact AppleCare for a replacement.” Support can be obtained on Apple’s website or by calling 1-800-APL-CARE in the US and Canada. Apple said that most iPhone Duo units are not susceptible to this problem and that affected units appear to exhibit defects fairly quickly after use. Apple said that there are no recalls for the iPhone Duo, and the company has not yet launched a public repair program in its website for this issue. Almost immediately after the iPhone Duo started reaching customers a week ago, a handful of early adopters reported that the device’s internal screen had cracked, causing lines to appear in the middle and towards the right side of the screen. Electronics repair website iFixit completed a teardown of the iPhone Duo and said the issue is likely related to a faulty hinge on the affected units. However, Apple has yet to comment on the underlying cause of the issue. problem.
