A hardware issue on a small number of iPhone 18 Pro Max devices has kicked AT&T customers off their cellular service and may still pose problems for all members of the carrier. Apple confirmed the issue in an Oct. 2 statement to 9to5Mac, stating that the company had identified an issue “resulting in a device losing service and being unable to make calls” and that it would issue a resolution to those affected. SEE ALSO: Bernie Sanders Proposes Ban Flock Act Users have been reporting irregular connection issues, including devices stuck in SOS mode with no data, since the device’s launch. Earlier this week, AT&T sent a text message to customers alerting them to potential connection issues that could impact their ability to contact emergency services, 9to5Mac reported. The notification recommended upgrading to the latest version of iOS, but many customers were still complaining about service interruptions. Some speculate that the connection issues could be caused by the new phone’s Qualcomm modem, a standalone feature on the Max model of the US-based line. The iPhone 18 Pro, iPhone Duo and Max models outside the US use Apple’s C2 modem. Mashable Light Speed What to do if you’ve lost service Customers who have experienced cellular connection issues may be eligible for a hardware replacement, Apple said in its statement. Affected users should contact Apple or AT&T customer service, depending on where they purchased their device. Users can also visit an Apple or AT&T store for assistance. What to do if you still have AT&T service If you are an iPhone 18 Pro Max user and still have AT&T service, update your phone’s software as soon as possible. Apple told 9to5Mac that users who update to iOS 27.0.1 will be less likely to experience service interruptions, but it will not restore service that has already been lost. The company released an additional carrier update for AT&T customers, which will automatically roll out to devices in the next 14 days. Users can also update manually in their device’s settings menu.
